Erin Chiles is the Vice President of Growth Operations at Omnus Law, where she leverages her extensive expertise in transaction management, customer experience excellence, and process streamlining to drive revenue growth and enhance client satisfaction. Known for her dynamic leadership and hands-on approach, Erin excels in building and mentoring talented teams, fostering a culture of excellence through targeted training programs.

Before joining Omnus Law, Erin served as the Operations Coordinator for Keller Williams Corporate (KWRI), where she optimized operational processes, improved team dynamics, and handled all agent onboarding and offboarding. Her tenure at eXp Realty as the Director of Transaction Processing saw her lead a significant expansion of the transaction team, restructuring the business to achieve substantial growth in transaction count and efficiency. Erin also played a crucial role in elevating customer NPS scores and managing compliance and audit operations.

Erin’s career began as a Virtual Transaction Coordinator, where she provided exceptional transaction support for multiple brokerages. Her ability to streamline workflows and maintain transparent communication has consistently resulted in high levels of customer satisfaction and operational efficiency. Erin is proficient in various digital platforms and project management tools, which she utilizes to maintain excellence in customer experience and transaction management at Omnus Law.